On the Limits to Value of Decision Support Systems
نویسندگان
چکیده
IT value has been measured at various levels of analysis, including the economy, firm, business process and individual levels (Brynjolfsson and Yang 1996). However, understanding where potential value lies – and how best to measure the firm’s realized value – remain important concerns. This research examines predictors of value gaps for IT investments that reflect losses in realized value relative to potential value. Its theoretical perspective treats a range of IT investments that involve human users who leverage systems to improve business process outcomes.
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